1) Haunted Ventures ghost hunts/paranormal investigations are strictly prohibited for persons of 18 years old and over. Haunted Ventures reserves the right to request ID from anyone we believe to be under the age of 18. If a participant is found to be under the age of 18, you will be asked to leave the event whilst Haunted Ventures reserves the right to refuse a refund.
2) We are unfortunately unable to allow the participation of pregnant women at our events.
3) Some locations are not suitable for guests with disabilities/mobility issues. We value all guests and aim to make as many of our events as accessible as possible. If you would like any additional information regarding access to our locations, please visit our ‘Contact Us’ page for contact details.
4) Alcohol and drugs are strictly prohibited at all times. Anyone found under the influence of alcohol or drugs will be asked to leave the event immediately whilst Haunted Ventures reserves the right to refuse a refund.
5) Smoking is prohibited at all events outside of the designated smoking area provided. We do not allow lit cigarettes or any naked flames inside the building at any given time.
6) Guests who attend the events do so at their own risk. Haunted Ventures accepts no liability to accidents, injuries caused or death. A health and safety brief will be carried out at the beginning of the event. A risk assessment is carried out by Haunted Ventures before any events take place minimising the exposed risk.
7) Haunted Ventures reserves the right to cancel an event at any time. If this happens we will give you notice with the option of a refund or to transfer your ticket to an upcoming event.
8) There are NO sleeping facilities at our events unless otherwise stated by Haunted Ventures. We recommend that if travelling far, you book a hotel local to the event due to some events potentially finishing in early hours of the morning.
9) All selected locations have had genuine reports by us or other institutions of paranormal activity. Haunted Ventures cannot guarantee you will experience any paranormal behaviour at any point of the event but the upmost will be done to provide you with the best possible chance.
10) Prices of events can change without any notice.
11) By attending the events you agree that any photo or video footage obtained at the event is the property of Haunted Ventures and can be used for promotional purposes on our website, social media, TV advertisements etc.
12) Haunted Ventures holds no responsibility for any loss or damage to personal items, before, during or after an event.
13) Haunted Ventures has a zero-tolerance policy to any abuse towards other guests or members of staff. Anyone found being abusive will be removed from the event immediately without a refund.
14) It is your responsibility to arrange your own travel to the events. Haunted Ventures accept no liability for any parking fines, vehicle damage, toll charges, parking fees or any other expense occurred whilst traveling to or from an event.
15) All guests are welcome to use any of the equipment provided by Haunted Ventures. We require that you sign each piece of equipment out before use and back in on return.
16) If you are late to an event please advise us with as much notice as possible. If you are holding up the event for a substantial amount of time then we will have no choice but to start without you. Please allow plenty of time and check for disruptions on your route before you travel.
17) Tea, coffee and snacks will be provided. Haunted Ventures are not liable for accidents due to handling of hot drinks or sickness/allergies from snacks consumed at our events. You are welcome to bring your own food.
18) Any disputes within parties will be dealt directly with the individual who booked the event.
19) Due to the "Consumer Protection from Unfair Trading Regulations 2008", which replaced the "Fraudulent Mediums Act of 1951", we are obliged to state the following: "All services provided by Haunted Ventures, are for entertainment purposes only. This does not mean that anything is staged at our events. We pride ourselves in being a 100% genuine authentic company.
20) Haunted Ventures holds no responsibility for any physical damage caused by spirt interaction.
21) When booking an event, please make sure you are available to attend. No refunds will be given to guests who are no longer able to attend. All sales are final.